What is a Workflow
A workflow is an automated, multi-step process. It has a trigger that starts it, a sequence of actions it performs, and approval steps where a human signs off before anything final happens.
Where an agent is a worker, a workflow is a defined process — it runs the same way every time. Its parts are a trigger that starts it, the actions it performs, decision logic that lets it branch, and approval steps where a human signs off.
Why it matters in the enterprise
Section titled “Why it matters in the enterprise”Workflows are where automation becomes governable. Because every workflow has explicit triggers, actions, and approval steps, an admin can see exactly what runs, who owns it, and where a human stays in the loop.
A quick example
Section titled “A quick example”An onboarding workflow fires when a new hire is added: it creates accounts across three systems, grants the right access, and posts a summary to IT — pausing for approval before any access is granted. One reliable process replaces a checklist that used to get half-finished.